When your camera isn't working in Windows 10, it might be missing drivers after a recent update. It's also possible that your anti-virus program is blocking the camera, your privacy settings don't allow camera access for some apps, or there's a problem with the app you want to use.
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When your camera isn't working in Windows 10, it might be missing drivers after a recent update. It's also possible that your anti-virus program is blocking the camera, your privacy settings don't allow camera access for some apps, or there's a problem with the app you want to use. If your Bluetooth isn't working on Windows, turn off Bluetooth on any other connected devices one-by-one to see if that helps. Update the hardware drivers. If you can see your microphone in the Device Manager, yet it's still not detecting sound, check to see if drivers are up-to-date. If the Xbox app Game bar is not opening or working on your Windows 10 PC whether in fulllscreen or otherwise, here are a few suggestions that will help you fix the problem for sure.
Looking for other camera info?
Need more info on missing camera rolls? See Fix a missing Camera Roll in Windows 10.
Curious about importing photos? See Import photos and videos from phone to PC.
Before you begin
Before working through the possible solutions listed, do these first:
Check for updates. Select Start , then select Settings > Update & Security > Windows Update > Check for updates. If you see the option to View optional updates, select it to see if there are updates available for your camera. Allow available updates to install, then restart your device when it's ready.
Restart your PC. If you haven't restarted your device since the camera stopped working, you should do so. Select Start , then select Power > Restart. Waking up your device from sleep isn't the same thing as a restart.
Test your camera with the Camera app. Select Start , then choose Camera from the list of apps. If you're asked to allow access to the Camera, select Yes. If the camera works in the Camera app, the problem might be with the app you're trying to use.
Open Camera
If your camera still doesn’t work, here are some other things to try. For best results, try the possible fixes in the order presented.
Check for a camera switch or button your device
Some laptops and portable devices have a physical switch or button that turns the camera on or off. When turned off, your device won't recognize that there's a camera installed. If your computer has a switch or button, make sure it's in the on position before using your camera.
Check your settings
Give your apps permission
If you recently updated Windows 10, you might need to give apps permission to use the camera. In newer versions of Windows 10, some apps don’t have default access to the camera.
To let your device access the camera, select Start , then select Settings > Privacy > Camera . In Allow access to the camera on this device, if Camera access for this device is turned off, select Change and turn on Camera access for this device.
Note: If camera access for the device is turned off and you can't select Change, you'll need an administrator on the device to turn on camera access for you.
Before any app can access your camera, make sure camera access is turned on for apps in your user account. Make sure that Allow apps to access your camera is turned on.
After allowing access to the camera, go to Choose which Microsoft Store apps can access your camera and turn on camera access for the apps you want. Only apps installed from the Microsoft Store will show in this list.
If you installed the app from the internet, a disc, a USB drive, or your IT administrator installed the app for you, it might not be a Microsoft Store app. To check, go to Allow desktop apps access to your camera and make sure it's turned on. Many video conferencing apps, like Microsoft Teams, are desktop apps that require this setting to be turned on.
To learn how you can configure your camera privacy settings in Windows 10, go to this Windows Community (in English) page.
Check your antivirus software
In your antivirus software settings, look for settings that block access to your camera or permission to use your camera. For help, visit your antivirus software company’s website.
Check your hardware drivers
Try a different USB port and scan for hardware changes
If you're using an external camera, try using it with a different USB port on your device first. If that doesn't work, or your camera is built-in to your device, try this:
Select Start , enter device manager, then select it from the search results.
Find your camera under Cameras, Imaging devices or Sound, video and game controllers.
If you can't find your camera, select the Action menu, then select Scan for hardware changes.
Wait for it to scan and reinstall updated drivers, restart your device, then try opening the Camera app again.
If these steps don't fix your issue, continue to the next steps.
Check for an incompatible camera driver
Some older cameras that were designed for older devices aren't compatible with Windows 10. Here's how to check if you have if your camera is compatible:
In Device Manager, look for your camera under Cameras, Imaging devices or Sound, video and game controllers.
Press and hold (or right-click) the name of your camera, and then select Properties.
Select the Driver tab, select the Driver Details button, and look for a file name that includes stream.sys. If it’s there, your camera was designed before Windows 7 and you'll have to replace it with a newer camera.
If you don't find a file name that includes stream.sys, continue to the next steps.
Roll back the camera driver
If your camera stopped working after an update, try these steps:
In Device Manager, press and hold (or right-click) your camera, and then select Properties.
Select the Driver tab, select Roll Back Driver, and then choose Yes. (Some drivers don’t provide this option. If your driver doesn’t have Roll Back Driver available, go ahead to the next fix.)
After the roll back is complete, restart your device, and then try opening the Camera app again.
If rolling back didn’t work or isn’t available, continue to the next steps.
Uninstall your camera driver and scan for hardware changes
In Device Manager, press and hold (or right-click) your camera, and then select Properties.
Select the Driver tab, then select Uninstall Device. Select the check box for Deletethe driver software for this device, then select OK.
In Device Manager, on the Action menu, select Scan for hardware changes.
Wait for it to scan and reinstall updated drivers, restart your PC, and then try opening the Camera app again.
Note: If your camera still doesn’t work, look for help on the camera manufacturer’s website.
Need more help?
If you'd like to learn about the basics of using the camera, see How to use the Camera app.
Find answers in the forums
If the previous solutions don’t work, try searching for similar problems in the Microsoft Community forum for Windows Camera. If you don’t find a solution, go ahead and share details about your experience there, then check back later for responses.
Submit feedback
If you've tried the steps in this article and don't find a solution that works, use Windows Feedback Hub to file a bug. This helps Microsoft find the root cause of this problem.
Include details about what you were doing, or specific steps you were taking, when the problem occurred. Be sure to use Recreate my problem when you submit your feedback in the Feedback Hub.
For help submitting feedback with Feedback Hub, see Send feedback to Microsoft with the Feedback Hub app.
Related topics
Fix a missing Camera Roll in Windows 10.
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I was using my laptop and it was working fine then I closed the lid for several minutes to do something and it went to sleep. When I opened it up the keyboard wouldn’t work at all. I’ve tried all the buttons the only one that works is the Power button. Finally, I used the on-screen keyboard to log in. My laptop is a fairly new Acer Aspire laptop I don’t understand why the keyboard suddenly won’t work.
The keyboard is a very vulnerable component on the laptop. Problems might occur on a laptop keyboard due to various reasons. You will not be able to type or even unlock your laptop when the keyboard is not working. Although you can temporarily open the on-screen keyboard or connect an external keyboard to type, you may feel not comfortable without the laptop's in-built keyboard. But don't worry. Usually, it's an easy problem to fix. Here are four fixes you can try if your Acer Aspire laptop keyboard is not working in Windows 10.
Fix 1: Restart your Acer Aspire laptop
Many computer problems can be solved by a simple restart. If your Acer Aspire laptop's keyboard suddenly cannot work, restarting the laptop may fix your problem. To restart your laptop, you can click Start > Power > Restart using your mouse if you are already logged in Windows 10. Or you can first shut down your laptop by holding down the Power button for about 10-15 seconds and then turn it on again. After your laptop restarts, try to type on your keyboard to see if it works.
Fix 2: Remove the laptop's battery
If your Acer Aspire laptop's keyboard is still not working after laptop restarts, try this:
1. Shut down your laptop completely using the Power button and unplug your laptop.
2. Take the battery out of your laptop. Typically, turn the laptop over and slide the battery release latch, and then slide the battery out.
3. Leave the battery out for a minute or two. This will let the laptop refresh itself.
4. Then put the battery back into your laptop.
5. Turn on your Acer Aspire laptop and after it starts to check if the keyboard works.
Fix 3: Reinstall keyboard drivers
The problem that your Acer Aspire laptop's keyboard stops working is possibly caused by the keyboard drivers. You can check it out by simply accessing the BIOS menu.
Start or restart your Acer Aspire laptop and keep pressing the F2 key on your keyboard to open the BIOS menu. If you are able to open the BIOS menu and use the arrow keys to navigate, then we can assume the problem is with the software part and not the hardware part. Then it is time to reinstall the keyboard drivers.
1. Login in Windows 10, if you haven't done so yet.
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2. Open Device Manager by right-clicking on the Win button and then selecting the Device Manager from the menu.
3. Then you will see your laptop's keyboard under Keyboards. Typically, it is a PS/2 Keyboard. Right-click on your keyboard and select Uninstall. If you are not sure which is your laptop's keyboard, you can uninstall all the keyboards.
4. After you uninstall the keyboard driver, restart your laptop.
5. After your laptop restarts, check if the driver is installed automatically. If not, again open Device Manager, then right-click on Keyboards and select Scan for hardware changes to install it. After the driver is installed, the keyboard should start working normally.
Fix 4: Disable Filter keys
If suddenly you can't type on your Acer laptop's keyboard, or if you notice a short lag from the time you press a key and a character is displayed on the screen, then it is possible that Filter Keys are set due to improper operation. It's likely that enabling Slow Keys and Repeats Keys cause your Acer Aspire laptop's keyboard to stop working or not responding for a long time. If so, disabling Filter Keys may fix your problem. To disable Filter Keys in Windows 10, open Settings and go to Ease of Access, then select Keyboard and then turn off the Filter Keys.
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